|
|
| | |
|
Pennsylvania
Department of
Agricultural License
Ariellas Stars Products from the Mountain,
Children & Pets are our Specialty!
Return Policy on Non-customized orders:
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional handling charges will be incurred. The purchaser will be responsible for additional shipping on any exchanges. Please mail your package in a prepaid, insured, traceable method to the address below. Shining Stars Inc., 75 N. Mountain Blvd., Mountaintop, PA, 18707
Return Policy on Customized, Personalized or Monogrammed Orders:
Orders for any custom, personalized or monogrammed, or special order items may not be canceled and these items are not returnable or exchangeable. Once an item has been shipped, including non-personalized items, there are no returns. The only exceptions would be if there is a manufacturer defect. Returned or refused orders will not be refunded and are subject to a reshipping charge. Please email us if there is any defect with your merchandise within 48 hours of receipt. Any order with a defect must be returned within 15 days of purchase or correspondence resulting in a return.
Due to each order being custom made, occasionally there will be a change in fabrics or trims pictured. As products are discontinued and upgraded we will make changes to our items accordingly. Please keep in mind that computer monitors may vary, and the colors that are represented on the screen may appear different in person.
Return Policy on Ariella's Gourmet Star Treats concerning allergies:
If you
are dissatisfied with your purchase from Ariella's Gourmet Star Treats, please inform us immediately. We will
access the situation, we will then replace your purchase with another
product, or issue a credit for a future purchase or refund purchase
price, excluding all shipping and handling costs. Even though we take
every precaution to assure that, your order arrives in perfect condition
we will not be held responsible for late, non- delivery, or damages
caused by the shipping carriers. However, we will file a damage claim
for you with the carrier.
ALLERGIES-
It is important to remember that animals can have food allergies. Please
if you are aware that your pet has food allergies please consult your
veterinarian prior to purchasing our products. We do list our
ingredients with our products. Please do not hesitate to contact us with
any questions or concerns you may have at ariellasstars@aol.com We will not be held responsible for
allergic reactions to our treats.
Return Policy on Children Specialty Items: 30-Day Return Policy. Please contact us for a return slip.
| |
| | |
|
|
|